ControlByWeb Cloud

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You'll need to purchase a compatible device and an accompanying device seat (sold separately) here at controlbyweb.com. You'll receive your device seat code via email after purchase. Once you create an account at controlbyweb.cloud, you can add your device seat with the code and generate a device token for adding your compatible device to your account. The quick start guide will walk you through each step. Setup on the cloud is simple and only takes a few minutes.

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Our 400 Series and our wireless products can access our cloud, and our 400 Series can log to the cloud. However, you can link up any ControlByWeb device to the cloud by using Peer-to-Peer communication with a 400 Series controller (X-400, X-408, X-410, etc.). Compatible devices include:

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There is no limit to the number of devices you can have on your account. However, for users with many devices, we recommend using child accounts to keep your devices organized.

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Due to the affordability of our cloud platform, and the small transaction amounts that it results in, we have to bill annually to prevent credit card processing fees from becoming excessive. If you have over 50 devices, contact us to discuss options for more flexible billing.

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Device seats are simply the number of available spots, or seats, on your cloud subscription for adding devices. You will be billed for the number of device seats you purchase.

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Your device seats can live at the parent level or get divided up and assigned to your child accounts in any way you want. For example, if you have 100 total device seats and two child accounts, you could assign 50 to one child account and 50 to another, or 80 to one and 20 to another. You can also keep them all in the parent account. It's entirely up to you.

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Users are split between admins, managers, and operators at various levels. We split up the roles between someone who uses the cloud but cannot change any settings and those who can alter settings at both the account and device level.

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Our Basic device seat includes data logging with 30 days of storage from any connected 400 Series device, and our Advanced device seat extends that to 90 days of storage. If you need to store your logged data for longer, you'll need to download a .csv file for storage on a local computer. This can be done while viewing logged data on the device page. You can also program your device to email you data log records for long term storage.

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To connect an incompatible device to the cloud, you'll need a compatible 400 Series device that can act as a gateway, or master, device. Once both devices are physically installed, you'll enter the setup pages of the 400 Series device and add the incompatible device to it in the Devices section. You'll then need to add any I/O points in the I/O Setup section. Finally, if you want to log data on incompatible devices on the cloud, you'll need to enter the Logging & Control menu in the 400 Series controller and check the "Push Changes to Cloud" checkbox for each relevant endpoint.

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The cloud, by default, only provides access to a device's setup and control pages. The cloud will not pull data from your devices. If you want to log data on the cloud, then you need to set that up in the device and push that data to the cloud. So, if you want to use the cloud without data logging, you don't need to do anything.

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Based on your device, the instructions will vary. However, there are some basics that apply to all our devices. First, make note of your device settings or download them from your device (for 400 and 600 series products only). Second, download the latest firmware from www.ControlByWeb.com. Third, unzip the file and read the How To document included in the download and follow the instructions. Once done, you'll need to restore your settings either manually or by uploading the settings file you saved on a 400 or 600 series device.

In all cases, you'll need a computer with a Windows operating system.

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Yes you can. In fact, that is the default relationship between the cloud and the device. If you want to do more than provide remote access, you have to change settings in the device to push data to the cloud. To access your devices via the cloud, make sure you enter your device login information on the device settings page.

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The cloud doesn't pull data, your device pushes it. You can control how often your device pushes to the cloud in the device settings. Right now, your device pushes data to the cloud for the purpose of data logging. You set the interval in the Logging & Cloud settings on your 400 Series or wireless device. If you have an older 400 Series device and don't see this option available, you may need to update your firmware. Contact us if you need help.

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Yes. Our API is available at docs.controlbyweb.cloud/api. The API can be used to build out your own apps and interfaces that pull data from our devices via our cloud, or to integrate your existing solution with our cloud servers.