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Frequently Asked Questions
Error in temperature sensor reading
Common questions about temperature sensor errors. ControlByWeb devices are compatible with any one-wire (DS18B20) digital temperature sensor. These include the X-DTS-U,...
Cell Device Setup Guide
When you first receive your cell device, DO NOT power it on. You will need to connect it to the ControlByWeb Cloud...
Accessing CBW Modules from Internet
Learn how to access your ControlByWeb module from outside of your local network. The following is not a step-by-step tutorial...
Accessing The Control Page on a Mobile Device
The ControlByWeb mobile app can be extremely convenient for some users, while others find that accessing the Control Page on...
How to Reset Your ControlByWeb Ethernet Device to Factory Defaults
Do you need to reset your ControlByWeb device to factory defaults? The following steps will help with that. Resetting your...
How do I enable logging?
Logging can be easily accessed in your device’s settings. Logging is disabled by default and will need to be enabled...
Backup and Duplicate ControlByWeb Device Settings
CBW Settings utility to backup/duplicate settings for other ControlByWeb devices. The X-600M and our 400 Series units (X-401, X-410, etc.)...
Email Troubleshooting
Troubleshooting tips for common email issues. For email troubleshooting, there are a few things you can try: “Failed DNS Lookup” —...
How To View Log Files in Excel
Note: Excel is a third-party program. Any differences may be based on version/OS. We do not provide support related to...