Troubleshooting When Adding Cell Devices to the ControlByWeb Cloud

(Recommended) Option 1: Enter Username/Password in Device Setup

1. Access the device and click the General Settings Tab
2. Click Advanced Network.
3. Click yes in the “Remote Services” box if it isn’t already.
4. In the “Certificate Request Method” drop-down box, select “Cloud Username/Password”.
5. In the available fields, enter the username and password of your ControlByWeb Cloud Account
6. Click the blue “Submit” button at the bottom of the page

When you visit ControlByWeb, the device should now show as a connected device in the Device List.

Option 2: Certificate Request Token

On the Cloud

1. Open your account on ControlByWeb.Cloud
2. Click Devices on the left-hand side.
3. Click the green “New Device +” button on the right side of the page.
4. Click the green “Generate Token +” button on the right side of the page.
5. Copy the generated Certificate Request Token.

On the Device

1. Access the device and click the General Settings Tab
2. Click Advanced Network.
3. Click yes in the ‘Remote Services’ box if it isn’t already.
4. In the “Certificate Request Method” drop down box, select “Cloud Username/Password”.
5. In the available fields, enter the username and password of your ControlByWeb Cloud Account
6. Click the blue “Submit” button at the bottom of the page